At Personalise It, we do our best to dispatch all available items to you within 24 hours of receiving your order. Where possible we despatch the same day, but please allow 3 working days for receipt of your order. If something is particularly urgent e.g. for a show, please email or call us and we will do our absolute utmost to get it despatched urgently
Out of Stock Items
Here at Personalise It our website is live; this means that generally only items in stock appear for sale. In the unlikely event that an item from your order is unavailable, we will dispatch those goods that are in stock and inform you of the expected date for subsequent deliveries. If an item that is out of stock is part of a set, we will hold the matching item until the entire set is available and post to you at no extra charge. We will also endeavour to inform you immediately of any shortages.
Personalise It shall not be liable for any delay, failure, suspension or termination of delivery of any product or service arising out of a force majeure event. A force majeure event shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Personalise It or Personalise It Ltd. its suppliers, service providers, partners or agents.
As items are personalised refunds cannot be given unless the item is faulty or the incorrect information was printed and does not match the order info. If, for any reason, you wish to return or exchange an item, please return within 14 days to:
Personalise It, Main Street, Castlebar, Co. Mayo
or return to our store. All items must be in pristine condition with all tags and labels still attached. There are some items which we are unable to accept returns on, and these are in the product description.
All Returns are at the buyers expense. We recommend you use recorded delivery as proof of postage is not proof of receipt. If you received free carriage on your order, €5 will be deducted from your refund to cover carriage expenses. Replacement items will also incur carriage charge which must be paid prior to despatch of new goods.
Refunds & Exchanges
Please include a completed note with the reason for return, your name address & telephone no and/or the product information for the exchange. Personalise It reserves the right to refuse any returns where it is apparent that this requirement has not been met. These conditions do not affect your statutory rights.
In the unlikely event that an item reaches you in less than perfect condition or fails to in any way meet your high standard of expectation; we will refund or replace the item for you free of charge. Simply ensure that the item is in its original packaging with all labels still intact. Please note: Certain fabrics reflect light differently depending on lighting conditions, resulting in apparent colour variations shown in the catalogue and on the website. Therefore, colours depicted should be used only as a guide.
Delivery charges will not be refunded in the case of a return, however, if an exchange is required, due to change of mind or incorrect size, you will be charged at cost for the delivery of the new product.
Sale of Goods
Any and all contracts for sale of goods between Personalise It and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of Ireland, and you and Personalise It irrevocably submit to the non-exclusive jurisdiction of the Irish Courts. You have 7 days to cancel any order that has not been dispatched. Providing the order has not been dispatched, you will not be charged for any postage.